Millenium Digital Media recently changed their name to BroadStripe. One might suspect that this is to quickly escape the bad press you get when searching "Millenium Digital Sucks" and "Millenium Digital Hate." Btw, "hate" and "sucks" added to any comapny name brings up a comprehensive track record of whether a company is problematic with customers.
On December 12, 2007, my internet went down. This happens much too often, but this was the straw that broke the camel's back. I mean this happens WAY TOO OFTEN!!!
The cool part is when this happens, Millenium's lines are always busy. Their website (my neighbor has DSL) never announces to the customers what's going on, and you can't call in to find out! They just don't care about the customers.
When you finally get through, this is the lovely spin they put on things
"Thank you for calling Broadstripe. We value you as a customer.
In our commitment to excellent service, we are in the process of upgrading our high speed data services.
In the washington and oregon areas this evening, we apologize for any temporary inconvience as updates to your system will continue through the evening and services should be fully functional by the morning.
Thank You"
I got this message on December 12th, so I expected my service up and running by the morning. At 2pm on December 13th, still no internet.
I hate it when companies
1) Mess up badly
2) Don't admit to it or apologize
3) Lie to your face and patronize you
"Thank you for calling BroadStripe. We value you as a customer"
If you really did, you would try your very best to communicate to us what was going on. You would tell us in all channels possible including your website accurate information. Also, monetary refunds or free services to make up for your mistakes would be appreciated. Really show me you value me and not some bs.
"In our commitment to excellent service, we are in the process of upgrading our high speed data services"
Thanks for the heads up. And when have you guys ever had excellent service? I have never ever had a cable and internet service provider provide such terrible and flaky service.
"In the washington and oregon areas this evening, we apologize for any temporary inconvience as updates to your system will continue through the evening and services should be fully functional by the morning."
Obvious lie. Not functioning the next morning. They didn't even bother to change the message to give us an update.
"Thank You"
I hate you!
Well, I'm still waiting for my service to come back up.
I hate Millenium/Broadstripe. This is a warning. If you can, get DSL instead.